Support
Contact us
For account issues, bugs, billing questions, or anything else: support@loopaiapp.com.
We aim to respond within 2 business days.
Frequently asked
How do I delete my account?
Open Settings in the App and choose "Delete Account." This permanently removes your profile, saved places, feedback history, and group-plan participation. It cannot be undone. If you're unable to access the App, email us and we'll process the deletion manually.
How do I cancel Loop Plus?
Subscriptions are managed through the App Store or Google Play subscription settings on your device, not inside Loop directly. Cancelling stops future renewals; you keep access through the end of the current billing period.
Why is a venue's information wrong (hours, price, etc.)?
Venue details come primarily from Google's business listings. If something is out of date, please report it to us so we can flag it, and consider confirming with the venue directly before you go.
How do I report a bug or safety concern?
Email support@loopaiapp.com with as much detail as you can (what you were doing, what happened, your device type). For safety or abuse concerns involving another user, mention that explicitly so it's prioritized.